Using YITH Live Chat Premium v1.4.4, the site administrator will be able to win over a client by answering all his questions. You will be able to nullify all the doubts of the client and “force” to buy his goods. The plugin is easy to use, supports work in all browsers, as well as tablet and mobile devices. You will be able to apply different languages depending on what language your client speaks. You will be able to display the image of the site administrator, which will better affect the trust of the client. The user will feel that he is communicating not with his screen, but with a real person who really wants to help.
People want to get answers to their questions as quickly as possible, and as practice shows, the support service has been responding for quite some time. Using the YITH Live Chat Premium plugin, you can add online chat to your own site and answer questions as quickly as possible. You can not only give a quick response to the user and not lose it, you can confirm your competence and prove to the client that you are working on your own website, value your customers and show that you can be trusted.
- Freedom to have all the conversations at the same time as you want
- Customization of the agent’s profile
- Chat autoplay with customizable message
- Set a delay to open the automatic chat popup
- Users can send offline messages when the chat console is not available
- ‘Chat logs’ section to control all the saved conversations
- Each user can ask for the transcription of the conversation via email
- Each copy of the conversations can be sent to one or more emails set in the option panel
- Chat session evaluation of the user (good/bad)
- Advanced customization of the interface
- Chat duration timer
- Deactivate the chat system when no operator is online
- Compatibility with YITH WooCommerce Multi Vendor: users can send messages to vendors with the chat available in the related vendor detail page
- Show chat window on every page of your shop or only on some specific ones
- Show the chat window in different spots of the page
- Configure macros for your operators so that they can reduce answer time usign pre-set answers
- Connect the chat popup to a link when it opens
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