WhatsApp Automation

Meet the June 2026 Zappy Award monthly winners

This month’s three Zappy Award winners are turning scattered company knowledge into shared context that AI and humans can actually use. The strongest June Zappy Award submissions had the same shape: shared context. AI can only help with work it can see. When customer history lives in someone’s head, when policy hides in a stale doc, when product knowledge is scattered across videos, help articles, and slide decks, AI has to guess, and a guessing AI is an unreliable one. Eric McNulty at Mercari,

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