AI Chatbot Guides
Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Today we’re announcing Evals and Releases. Paired with Monitors, they give you an evaluation system for Fin, so you can test changes be...
The 9 best tools for your early-stage startup tech stack in 2026
Building a startup used to be about nailing the fundamentals. Those still matter, but it’s never been easier to get them done. What sep...
Doing the right thing when things go wrong
It’s Wednesday at 2pm. A routine deploy goes out. Within minutes, customers cannot open the app. Alarms fire, the pager goes off, and t...
How to measure the customer experience as AI scales
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious.
T...
The new product introduction process: How to make sure your Agent is ready every time you ship
When you work at a company that’s constantly shipping new product features, keeping your knowledge base up to date can be a challenge.
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Conversation design: How to make your AI Agent communicate like your team
If nobody on your team has trained your Agent on how to communicate, it’s going to sound like an LLM when it speaks to your customers (...
Salesforce signs definitive agreement to acquire Fin
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close ...
How to make the case for giving your AI Agent system access
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action.
A customer asks to change their p...
Extending Fin as the most open Agent platform
Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best ...
Playing a different game
When competing in business, you have two choices. Try to win the game your competitors have chosen to play, or play a different game.
I...