AI Chatbot Guides
Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents
Businesses are earning trust in AI by accident. It should be earned on purpose.
People become more accepting of AI the more they use it...
Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents
We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust ...
Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Today we’re announcing Evals and Releases. Paired with Monitors, they give you an evaluation system for Fin, so you can test changes be...
Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate ever...
The 9 best tools for your early-stage startup tech stack in 2026
Building a startup used to be about nailing the fundamentals. Those still matter, but it’s never been easier to get them done. What sep...
The 9 best tools for your early-stage startup tech stack in 2026
Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these top tools.
Doing the right thing when things go wrong
It’s Wednesday at 2pm. A routine deploy goes out. Within minutes, customers cannot open the app. Alarms fire, the pager goes off, and t...
Doing the right thing when things go wrong
When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to detect, mitigate, and learn fro...
How to measure the customer experience as AI scales
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious.
T...
How to measure the customer experience as AI scales
Traditional support metrics weren't designed for AI handling most of your conversations. As your Agent takes on more, the gaps in what ...