What is AI automation? A complete guide

Working at Zapier means I spend a lot of time thinking about how to make software do my job for me. Not in a replace-me-with-a-robot kind of way (I like health insurance); more in an I-should-be-focusing-on-more-important-things kind of way. Automation used to be the best way to do that. Then AI came along and made automation smarter. Hence the extremely creative name: AI automation. Here, I’ll break down what AI automation is and how to implement it, with real examples from teams already using