Blog
We’re strengthening our presence in Alabama through new investments and community support.
Google has announced a $1.5 billion investment for 2026 and 2027 to expand its data center campus in Jackson County, Alabama. Operating...
Stop flying blind: 3 call center metrics to master outbound performance
If your outbound calling campaigns aren’t quite delivering the revenue or engagement you expect, you’re not alone.
Many contact centers...
Salesforce signs definitive agreement to acquire Fin
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close ...
Everything to know about Apple RCS support in 2026
After years of relying on SMS and MMS to send messages between iPhone and Android devices, Apple took a major step in modernizing cross...
SEC Appoints John Moses as Director of the Office of Investor Education and Assistance
The Securities and Exchange Commission has appointed John Moses as Director of the agency’s Office of Investor Education and Assistance...
Our new community investments in Virginia support local jobs and expand energy affordability.
We’re helping build the state’s next-generation workforce and investing in energy programs.
SEC Proposes Rescission of Regulation NMS Rules 611 and 610(e)
The Securities and Exchange Commission today proposed amendments to rescind Rules 611 and 610(e) of Regulation NMS.“After two decades o...
How to make the case for giving your AI Agent system access
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action.
A customer asks to change their p...
LLM Routing: From Strategy Selection to Production Architecture
Each large language model (LLM) has different latency profiles, cost curves, and capabilities. Many teams pick one and lock in. Early o...