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New Class Action Targets Healthcare AI Recordings: 6 Steps All Businesses Should Consider to Limit Exposure

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A newly filed class action in San Diego highlights a key risk for any business deploying AI tools that listen, record, or summarize customer or patient conversations. On November 26, Sharp HealthCare was hit with a sweeping privacy lawsuit alleging it secretly used an AI-powered “ambient clinical documentation” tool to record doctor–patient conversations without proper consent. And while healthcare may be the target of this lawsuit, any consumer-facing business using AI voice tools,…
By: Fisher Phillips

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