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When AI Answers the Phone: Heartland Dental’s Impact

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A recent Illinois federal court decision shows that when AI listens in on calls, legal questions follow. The putative class action case is Megan Lisota v. Heartland Dental, LLC, et al. It was brought against two entities: Heartland Dental, LLC and its partner, RingCentral, Inc. Heartland Dental provides administrative and overflow call center services to dental clinics. In providing its services, it contracts with RingCentral. RingCentral is a provider of cloud-based, AI-supported telephone…
By: Sheppard

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